HR Forums Knowledge Concierge Service

Terms and Conditions

 

  1. Alpha Test: January through March 2010. The HR Forums is testing the Knowledge Concierge service. Our commitment during this period is to make any necessary changes as we think they are needed. Our goal is to make this service a permanent part of HR Forums membership benefits.

 

  1. Service Fee
    1. Executive Plus Level: 3 questions/ month at no charge. Additional questions are $60 each.
    2. Executive Level: 1 question/month at no charge. Additional questions are $60 each.
    3. Everyone Else: $100/question.
    4. Fee Payable: Online at the time you submit your question.

 

  1. Scope of Service

The purpose of the Knowledge Concierge service is to speed up your access to HR/Business knowledge that you are seeking. It is not intended as a substitute for specialized advice from qualified professionals such as attorneys, accountants, etc.

 

  1. Your Responsibility
    1. Submit your question. (See Question Examples below.)
    2. Submit your payment if required.
    3. Provide any additional information requested by the Knowledge Concierge.

 

  1. Knowledge Concierge Responsibility
    1. Reply to your question within one business day.
    2. Request any necessary additional information. Let you know when to expect your report. Our goal is to get you your report in most situations within one business day after all information is received. Some reports may take longer.
    3. Email your report. (See Reports below.)
    4. The Knowledge Concierge may also be available to provide you with more extensive assistance on a project basis. Please check with him/her regarding availability & fee structure.

 

  1. Question Examples
    1. Where can I find a good template for a corporate performance review process?
    2. How can I get some reliable referrals for attorneys and accountants in Bangalore?
    3. What companies have the best practices in executive development and succession planning?
    4. Etc.

 

  1. Reports

Your report will be a brief document containing various kinds of information such as:

    1. Brief recommendations
    2. Links to useful web sites
    3. Useful documents, templates, policies, etc.
    4. Networking contacts who may be able to provide useful assistance
    5. Selected service providers with good referrals and/or good reputations
    6. Books, articles, business publications
    7. Etc.